Providing Proper Treatment for Each Individual

The doctors, the best in their field It has always been the basic principle of our clinic - all doctors, consultants, practitioners in the walls of our medical institution are highly qualified specialists. Our passionate - in the best sense of the word - junior and middle staff provide support for the leading consultants and unrivaled care for our patients.

Not all the private clinics are similar.

We believe that the experience of our doctors and consultants who cooperate with us, perform medical manipulations and surgical interventions, the range and their complexity - all makes our clinic special.

Our doctors and nurses provide medical care 24 hours a day We have more than 100 experienced nurses who confirm the professional level participating in conferences, visiting training courses, and so on.

High quality service and effective treatment We strive for maximally careful examination and treatment, without ignoring any of the symptoms and characteristics of your body, which may adversely affect the results of the treatment of diseases. We demand from the staff being friendly to the patients We strive to satisfy your requests We set the moderate prices.

The impeccable quality system of medical services. Constant work to improve the management and quality control, we also try study and apply best practices. The quality of our services and convenience to each of our clients - that's exactly what we want.

Source URL: https://www.medsecretary.co.uk/blogs/163-providing-proper-treatment-for-each-individual

How to Manage Your Time Effectively with Diary Management Services

A well-kept business diary is an essential organisational tool for all types of businesses. Diary management can be the difference between success and mismanagement, especially when it comes to your medical practice. Behind every successful practice is an efficient appointment management system that ensures all day to day processes are in place and running smoothly.

This said, an expanding practice may experience an overwhelming rise in call volumes and patient demands, which is why you should consider outsourcing diary management to ease the load of your in-house administrators.

A third-party appointment management service can bring your practice immense advantages and benefits, especially when it comes to time management and freeing up your in-house staff so they can focus on other practice-enhancing tasks that can positively affect your business growth. A dedicated diary management service will help you make sure that all your appointments are efficiently scheduled and fulfilled while keeping your in-house calendar organised. With the help of a dedicated service, you can also expect enhanced in-house performance levels by taking out time-consuming administrative tasks off the hands of your staff so they can spend more time focusing on providing your patients higher level of customer service.

Diary management services also allow for great flexibility for your practice in terms of providing clients after hours support—something that can be extremely costly to maintain in-house. With a dedicated team of professionals tasked to handle appointment setting and management, you can provide your clients and patients with more options to get in touch with you and access your services. Not only does diary management help you manage time more efficiently and keep your practice calendar organised, it also allows you to provide patients with more service options to choose from, on top of higher quality customer care and superior healthcare services.

Source URL: https://www.medsecretary.co.uk/blogs/220-manage-time-effectively-with-diary-management-services

Four Ways to Improve Billing and Collection Service in Hospitals

Hospitals are considered as one of the most important institutions in the world, therefore any work carried out should be completed as quickly and professionally as possible, without any delays.  However, when dealing with accounts, patient's insurance details, billing, collection, and reports, this can sometimes become problematic not only for the employees but patients as well.

However, there are some ways by which the billing and collection service in hospitals can be improved.

The option of online payment - Making online options available in hospitals will prove extremely beneficial and alleviate the chaos of billing and collection services. Online payments would shorten queues and a free up space in hospital corridors. Additionally, transferring billing services to online transactions will give patients and their relatives the option of direct payments into their accounts.

Claims metrics play an important role - claims metrics should be given proper attention as it can facilitate pinning down inefficiencies and help with resolving different issues instantly and efficiently.  However, it is essential to monitor the right metrics as tracking the claim rejections would be critical in identifying the patterns and significant causes of the problems.  One can trace the typical number of appeals for each denial and then attempt to trim down that number.

Billing reports - Patient’s billing reports should be generated by amount, invoice date, the name of the hospital, duration and date of the course procedure, procedure codes and so on.

Team experience - The team dealing with billing and collection services should be experienced and willing to give 100 percent accuracy resulting in better cash flow.

The points mentioned above can help a great deal, and you can go one step further by turning to a trusted company that is trained in these specific areas for support. Med Secretary Ltd provide great help in easing billing and collection services in hospitals, thus giving more time for doctors to deliver better treatment to their patients.

Source URL: https://www.medsecretary.co.uk/blogs/216-four-ways-to-improve-billing-and-collection

Tips on Choosing Medical Telephone Answering Services

Activity in medical offices simply never stops. When it comes to round the clock availability, healthcare providers have their work cut out for them, which is why it is critical to put in place strategies that will keep them on-call, 24/7. Because having a live secretary on your staff doing round-the-clock shifts is nowhere near as practical, cost-effective (or humane) as a professional medical answering service is. Medical answering services are a powerful addition to any medical practice because they give healthcare offices the ability to provide patients the help they need whenever they require it. However, because a medical answering service is usually the first point of contact that patients and callers have with your office, it is critical that you find a service that will help you make the correct impression. The service you choose must be able to reflect the kind of quality your patients can expect from your office. Be sure to consider the following factors when choosing between medical answering services:

•         Their affordability – While price shouldn’t be the sole driver of your decision, it should make up a good part of it. After all, you are probably turning to medical answering services to cut your overhead costs. It is never wise to choose a service just because they offer the lowest price rates. It’s often smarter to set a realistic budget range and look for services within what you are willing to pay. This way, you can weigh the quality of the services of companies you can comfortably afford, without necessarily settling for a lower-priced, mediocre quality service.
•          Their compliance – Choose a company that has strong credentials and the right qualifications. Medical calls aren’t like any other customer service calls. They should be handled with the right knowledge and skill set as well as a higher level of security to ensure the overall well-being and privacy of patients.

• Their technology – Choose medical answering services with up-to-date technologies and methodologies so you can ensure service quality and stay relevant in the field.

Billing and Collection: Complete Billing Record Monitoring In Hospitals

Hiring One of the Best Medical Claims Billing Managers Is Necessary for the Success of any Medical Firm

Unpaid claims and rejected claims are always quite an awkward situation for any medical practitioner. There is a solution for these problems and situations; hiring an experienced medical claims billing manager for your firm. These managers are quite different from an ordinary office manager. Their functions and responsibilities in their medical fields are quite different from most other officers.

They must have solid experience in the field of billing and collection, as well as the knowledge to back up their experience, and show that they are the right candidate. The candidate should also have a vast amount of knowledge in following fields-

Insurance & Payers Policies and Guidelines that include knowledge about what is deductible, out of pocket, coinsurance, as well as knowing the difference between out of network and in network benefits, all medical necessity, and rehabilitation services etc.

      ·         Medicare and Medicaid policies, guidelines and being able to determine coverage

      ·         Knowledge about Medical Terminology

      ·         Medical Coding (CPT, ICD-9, HCPCS and use of CCI Edits)

      ·         Fee schedule analysis, rates of contracting and credentialing process

      ·         Computer systems, billing and information of patient security

      ·         Accurate and quality data as well as patient demographic information

      ·         Vast knowledge  regarding various insurance plans like PPO, Open Access, Managed Care, HMOs, Medicaid, Medicare, Capitated, Out of State Plans, Federal Employees Program, National etc.

      ·         Using Proper Medical Modifiers

      ·         HIPAA Compliancy, Guidelines and Policies

      ·         OIG’s Recommendations for Compliancy

      ·         Description of a Medical Claims Billing Manager

The best Medical Claims Billing Managers will have the following job responsibilities in their practice-

They are responsible for leading and directing the company’s billing and collection efforts.

They should be analytical, educated and knowledgeable, as necessary.

·         He/she should direct all the functions of Medical Billing Department

·         He/she should assure all signed forms are on file.

·         He/she should submit daily electronic claims.

·         He/she should check the patient’s benefits and eligibility verification.

·         He/or she should maintain accurate patient’s demographic information and data on file.

·         He/she should settle charges and/or meeting forms with appointments.

·         He/she should perform internal audits.

·         He/she should maintain and update the Internal Medical Billing as necessary.

·         He/she should review and analyse fee schedules, contracting rates and the EOBs.

·         He/she should review and analyse any new patient’s registration, billing and collection productivity reports that includes detail of accounts by type, coverage and reasons for unbilled and aged reports.

·         He/she is primarily responsible for reviewing monthly reports, quarterly and yearly reports.

Medsecretary.co.uk is a company that offers its quality billing and collection services in various medical fields. They offer their dedicated services to serve different medical practitioners.

How Do Telephone Answering Experts Avoid Losing Their Patients In Hospitals?

Reducing an organization’s work pressure with the use of Telephone Answering Services

A call centre is a centralised office which is commonly used for answering large volumes of telephone calls. It is an open workplace for all of the agents at the call centre, complete with workstations for every agent, a telephone set to telecom switch and one or more supervisor stations.

This workstation can be independently operated or networked with additional centres which are most often linked with a corporate computer network containing mainframes, microcomputers and LANs. This contact centre is one of the central points from which all customers contacts are managed and handled.

Via contact centres, precious information regarding the client’s company is routed to the appropriate people, contacts are tracked and data is gathered. It is usually a process of customer relationship management for the company.

The majority of large companies use these telephone answering services as means of managing their customer interactions. These centres can either be run by an in-house department or they may outsource their customer interaction to a third party.

Inbound telephone answering services are run by companies to handle incoming information enquiries from consumers. While outbound centres are operated for the purposes of telemarketing, debt collection, market research etc.

Some of the most common reasons why a lot of new businesses fail are down to a poor planning process, poor customer service and a lack of capital. Most start-ups are often unable to employ full time receptionists for their new business venture and as a result, the owners of the business will often answer any incoming calls themselves.

As a solution to this problem, some businesses hire virtual receptionists for their telephone answering service. In fact, most people feel there is a huge benefit to using live answering services, with respect to its cost. Some of the main reasons for companies using telephone answering services for reducing their work pressure are-

·         It is considered quite an affordable service, especially when compared to alternatives such as hiring a part time receptionist. Hiring an employee will cost more due the costs of their salary, health benefits, paid holidays and sickness cover etc. Telephone answering services are cheaper than hiring a new staff member in most scenarios. In addition, some of these services are ready to take calls seven days a week, twenty-four hours a day, during nights, weekends and even on holidays.

·         Another reason for enlisting telephone answering services is to help protect the company’s image. Having well trained secretaries and virtual receptionists put across a great image for your company that reflect professionalism and success in your organization.

·         A good telephone answering service will help prevent the loss of any new customers. When new clients are in need of services in competitive industries such as attorneys and medical fields, the customer will require immediate attention. Who responds first will have a far higher chance of getting the customer’s business.

Medsecretary.co.uk is a company that offers honest, dedicated telephone answering services in the medical fields. Their telephone answering staff satisfies each customer’s queries and provides accurate information regarding either the client’s company. It reduces a lot of the company’s work pressure and also helps to provide new customers with a good first impression.

Debt Chasing – Recover All Your Payments

Every person, at one point or the other in his/her life, faces a situation when they worry about chasing their old debts.  Debt collection has always been a cause of a headache for many people, and the problem goes one step ahead when it is in hospitals. In hospitals,the problem arises when a patient is unable to pay the bills, and this delay then paves the way for long-term debt.

Some crucial things to remember

If you are unaware of how to chase a debt and that too if it is an old one, then you must hire a company to do the same for you.  But before hiring any agent or company make sure of taking care of certain key things:

·         The company should provide you with a personal private assistant whose work will be to work in close coordination with you to make sure that you get back your outstanding debt.

·         The company or the agent should ensure that any debt is it short term or long term could be chased.

·         They must have one payment policy, that is, you pay them after retrieving your debt.

·         Whatever communication or exchange of data takes place between you and the company that you have hired should be confidential and secured through e-mails.

·         Progress should be continuously observed by giving you online access.

·         Try to avoid long-term debt because short-term debt means lesser pay on collections.

Some companies even provide you with the option that if they fail to recover your debt, then they will not ask for their payment.

As soon as possible

Dragging your debt only leads to added problems. The sooner you chase it, the less will be your problems and headache of paying it.

The problem grows when there is a hospital involved as then they have to oscillate between providing proper care and treatment to the patients while at the same time make enough to keep their hospital running.

Leave all the problems

So, if you are in such situation, and are looking forward to hiring a company that will make debt chasing easy for you then, https://www.medsecretary.co.uk is here to rescue you. Their debt chasing policy includes all the features mentioned above, and so once you tie hands with them, you can leave all your debt chasing worries behind.